Our policy for dealing with any of your personal information held by us is explained below.
The type of personal information we collect depends on the nature of your dealings with us and the reason for collecting it.
We may collect personal information if you:
The types of personal information that we may collect and hold for our activities includes, without limitation:
You can browse through our websites, including searching for a vehicle, without registering any of your personal information. Our websites collect personal information about you only when you complete a form on our websites and send it to us.
Suttons may collect personal information from you in a variety of ways including, without limitation:
The collection will be done by lawful and fair means and not in an unreasonably intrusive way. We will collect information directly from an individual wherever possible. If this is not possible, we will take reasonable steps to ensure that the individual is made aware of the information being collected is outlined in the collection statement.
If the information we request for the provision of products or services is not provided to us, then this may affect our ability to provide those products or services to you.
When you visit our website, our server logs the following information provided by your browser (which does not personally identify you):
Our server logs the date and time of your visit, which pages of our website you visited and any documents you downloaded.
Suttons will only collect personal information in connection with the provision of products and services provided by Suttons, our website or other business activities of Suttons.
We collect personal information only to the extent that this is necessary for one or more of our following activities:
Generally, the purpose for which Suttons collects personal information will be apparent from the way in which we collect it, or will be disclosed at the time of collection. If at any time the purpose for which we are collecting your personal information is unclear, please raise your concerns with the person you are dealing with or contact us using the contact details below.
We will reply to your email address for the purpose for which you provide it.
We may also use your email address to respond to feedback given about our website, and to confirm receipt of emails sent to us.
Suttons may disclose your personal information to organisations offering you insurance, finance and extended warranties.
We may disclose your personal information to fulfil legal requirements, such as disclosure to law enforcement agencies or the courts.
With your consent, we do allow your personal information to be provided to select organisations that perform certain functions or operations for us. We bind these companies to the same standard of care as we do ourselves.
We will not provide your personal information to any other organisation for marketing purposes without your consent and will not share, sell or trade your personal information to non-related companies or persons.
Suttons does not ordinarily disclose your personal information overseas. However there may be circumstances where we need to disclose your personal information to a third party and this third party may disclose your personal information overseas. This may occur, for example where we have to send your personal information to the manufacturers, distributors and or financiers and they will on-send that information to their overseas headquarters or related companies.
APP 8.1 requires that we will take all reasonable steps to ensure that the third party recipient of your information complies with the APPs (other than APP 1) in relation to your personal information, or that the third party recipient is bound by laws that offer you at least as much protection as the APPs and that you are able to enforce your rights under those international laws in the event of any breach.
We will endeavour to ensure that the personal information we collect and hold about you is complete, accurate and up to date. We use technology, documented procedures and internal review processes to assist in this process. To assist, please contact us at firstname.lastname@example.org if any of the details you have provided are incorrect or have changed.
Suttons is committed to keeping your personal information secure.
We take reasonable steps to protect the personal information that we hold from misuse or loss and from unauthorised access, modification or disclosure.
When using our website, you should be aware that no data transmission over the internet can be guaranteed as totally secure. Although we strive to protect such information, we do not warrant the security of any information that you transmit to us over the internet and you do so at your own risk. Suttons does not accept responsibility for the security of information transmitted to us over the internet.
Passwords, firewalls and virus protection are used to protect Suttons' systems holding personal information from unauthorised access.
Our website may contain links or plug-ins to other sites. We are not responsible for the content of or the practices or policies of, those sites.
Your credit card details will not be stored after the completion of the transaction. We will destroy or permanently de-identify all other personal information no longer needed for any purpose in accordance with the APPs.
Any personal information you provide to purchase merchandise on-line, including credit card details will be protected by 128 bit Encryption Security provided by a Thawte SuperCert.
To view this site securely, you need a browser that supports the SSL security protocol. These browsers will indicate whether or not the site is secure by displaying a symbol such as a key or lock, to show you are in secure mode; if not, a warning will appear when you are about to send information not in secure mode.
You have the right to access your personal information held by Suttons. You can also make a request for us to correct any inaccurate, incomplete or out-of-date personal information.
For security reasons, a written request may be required to access your information as well as providing proof of your identity.
We are committed to granting you access to your personal information within a reasonable time frame. We will not refuse you access unless there are legal reasons for doing so. In such circumstances, we will explain those reasons to you. This may be necessary so that Suttons can ensure that your personal information is not disclosed to any other person.
If you consider that the personal information that we hold about you is not accurate, complete or up to date then we ask that you provide to us in writing with the correct information so the personal information held about you is accurate, complete and up-to-date.
There will generally be no charge for access to and supply of personal information. However, in cases where information has to be retrieved from archives or where large volumes of information has been requested, a reasonable fee might be charged to cover any costs incurred by Suttons.
Our website links to websites of third parties. We are not responsible for the privacy practices of those parties.
Your privacy is important to Suttons and we will make every effort to resolve your concerns. To assist us in helping you, we ask you to follow a simple three-step process.
If you are not satisfied with our response, we may require you to submit your complaint in writing by email at email@example.com with your contact details or via mail to:
The Privacy Officer
Mr Robin Blackburn
Level 1, 134 William Street,
Potts Point NSW 2011
We will then investigate your complaint and endeavour to respond to you in writing within 30 days of receipt of your written complaint.
If at this stage the matter has not been resolved to your satisfaction, you can telephone the Australian Information Commissioner's hotline on 1300 363 992 or, if calling from outside Australia, +61 2 9284 9749.
Please direct your privacy related questions and feedback to Mr Robin Blackburn on +61 2 9357 1777 or firstname.lastname@example.org.
Further information may be obtained on privacy issues in Australia by visiting the Australian Information Commissioner's website at http://www.privacy.gov.au.
Date last revised: April 2014
If you have a vehicle-related enquiry please contact a dealership directly.